FAQ

Frequently Asked Questions

What Can I Recycle page shows the eligible containers we accept for refunds.  Any containers that have the 10 cent refund label on them are accepted. For more information on which containers are eligible for refund visit the Containers for Change website.

Check out the Containers for Change website HERE and follow the prompts to obtain a member number.

With our counting systems, yes, we accept crushed cans.

We accept all load sizes, none are too big or small. We do however have to sign off larger than 825 containers with a driver’s licence or other form of identification. Loads over 1500 containers need to be signed off with identification and a statutory declaration as requested by COEX.

For faster service it is recommended but not necessary to separate containers.

Payments should be processed into your account by 2-3 business days after arriving at depot  If you have any problems with member number payments, please contact us.